This Agreement contains the complete terms and conditions that apply to an individual or entity’s business with ship2user. As used in this Agreement, "we" means ship2user, and "you" means the individual or entity.

Privacy Statement
Your privacy is extremely important to us, and represents the corner-stone of our ethical standards and integrity. Information is stored on a classified basis to be used only by our company. All personal information submitted online is transmitted via a secure site (industry standard encryption – SSL). Confidential information will never be sold or given to third parties. We may share your address and phone number with shipping personnel in order to fulfill the delivery of your order. Under no circumstances will we supply sensitive information such as your credit card or email address to anyone outside of our company.

Pricing and Sales Tax
Product prices and availability may vary, and are subject to change. We cannot guarantee the availability or price of any particular product. Depending on your location, a mandatory sales tax may be added to the cost of your purchase.

Order Processing
We reserve the right to reject orders that do not comply with any requirements that we may establish. We will be responsible for all aspects of order processing and fulfillment. Among other things, we will prepare order forms; process payments, cancellations, and returns; and handle customer service. We prefer to have all purchases made using our website and payment system, as this helps manage and expedite your order as quickly as possible.

Shipping
Shipments are delivered via ground service, unless specified otherwise. In home delivery is neither implied nor offered without additional charge, and is not necessarily available even if you are willing to pay more for it. We reserve the right to choose which freight company carries your shipment. Once a shipment is in the hands of the delivery company, we cannot change a shipping address. Although we can approximate a delivery time, we cannot guarantee a specific delivery time or day. If you require a phone call prior to delivery, please check off the appropriate box in the shopping cart system. If delivery is attempted by a common carrier on oversized items and no one is available to receive the product, additional charges will apply for each occurrence. We cannot deliver to PO boxes or military APO addresses. Our ground carriers will only deliver to a valid street address.

Returns and Exchanges
You can return any product within 30 days from date of shipment except: when items have been installed, assembled, or used in any manner; or items which are special order such as custom color. All returned items will be subject to a 15 percent restocking fee (to cover shipping, re-packaging, etc.). If we sold or shipped the wrong item, we will cover all costs to remedy. All returns require advance communication with ship2user, and approval by our customer service support staff. Items must be returned in resale condition with all documentation, parts, and packaging. If an item is damaged, we will pay for the return shipping, and arrange for replacement item(s) with no additional cost. Variations which are naturally occurring in wood or materials are not considered defects. It is the responsibility of the purchaser to inspect goods at the time of delivery. If upon inspection of a shipment, the product itself is visibly damaged, call us while the driver is still there. This will ensure that any damage occured prior to delivery. If items are returned freight collect, the product will be refused.

Warrantee
All of our manufacturers offer a limited warranty. For information on your selected product, please contact us.